Janis said the charity shop in which she was a key volunteer had always taken wedding dresses. But a new professional management team decided that had to stop and into the skip they went. That decision hurt the volunteers.

Our feelings, emotions if you want, are key economic indicators of the whole system. On this page we'll look at those sore feelings

When we're left out of what's going on we feel it. We can't say how but it does; the feeling is real.

Emotional labour is sort of language and having it we can understand our feeling sore and know we're not stupid; that our feelings are valid.

If someone says it doesn't hurt or we ought to take no notice, that is stupid. Such a theory, for theory it is, wastes our evaluation of what's really going on. And what's going on is what really matters.

With our emotional intelligence on full alert we probably sense the root of the trouble is, paradoxically, in the head

Someone in the system is fearful of losing out and will prop up his status in any way he can. Let him stew in his own psychological mess.

We keep the show on the road in spite of him. Else we, sooner or later, will decide this is an arid zone in which there is no room for our creativity. We've had enough, can't take any more and will eventually move on.

A top down and fearful management expects us to grin and bear it as though our feelings, and maybe we don't really matter or are of no economic significance. After all they, and not us, are chosen run the show. This smells of the tyranny of the ideal which overlooks or pretends not to notice the resentment their attitude generates.

And we, like Palestinians living in what's called Isreal, are stigmatised and seen as second class citizens.